Terms & Conditions

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree, please do not use the site.

These terms apply to website use and general inquiries. Any logistics services (freight forwarding, transport coordination, or related services) are agreed and confirmed separately in writing (for example via email, quotation, order confirmation, or contract).

The website may include descriptions of services, general logistics information, and contact details. This content is provided for informational purposes only and does not constitute a binding offer.

We may update, change, or remove content at any time without prior notice.

Any quote, rate, or transit time provided through the website or via inquiry is indicative unless explicitly confirmed in writing. Bookings and shipments are confirmed only after mutual written agreement.

Rates may depend on availability, fuel surcharges, route conditions, customs requirements, documentation, packaging, weight/volume, and other operational factors.

When requesting or using logistics services, you agree to:

• Provide accurate shipment, pickup, and delivery details.
• Ensure goods are properly packed and labeled for transport.
• Provide required documents (commercial invoices, packing lists, customs documentation, permits, etc.), where applicable.
• Comply with laws and regulations applicable to the shipment, including restrictions on prohibited goods.

You are responsible for the legality of goods and for providing correct instructions in a timely manner.

You must not request the transport of prohibited items or goods requiring permits unless all legal requirements are met and confirmed in writing. This includes (without limitation) dangerous goods, controlled substances, or restricted materials.

We may refuse or cancel service requests that appear unsafe, unlawful, or non-compliant.

The website may contain links to third-party websites or use third-party service providers for operational purposes. We do not control third-party content and are not responsible for it.

Accessing third-party links is at your own risk and subject to the third party’s terms.

All website content (text, logos, graphics, and design) is owned by or licensed to EZFreight, unless otherwise stated. You may not copy, reproduce, or distribute materials without prior written permission.

To the maximum extent permitted by law, EZFreight is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website.

For logistics services, liability and claims handling are governed by the applicable written agreement and relevant mandatory legal frameworks (where applicable). Nothing in these terms excludes liability that cannot be excluded by law.

We aim to keep the website available and secure, but we do not guarantee uninterrupted access. Maintenance, technical issues, or external factors may cause downtime.

You agree not to misuse the website (for example, by attempting unauthorized access or interfering with normal operation).

Personal data processing is described in our Privacy Policy.

We may update these Terms & Conditions from time to time. Changes become effective when published on this page. Please review them periodically.

These Terms are governed by applicable laws relevant to our operations. Where permitted, disputes related to website use shall be subject to the competent courts in our place of establishment.

For logistics services, governing law and jurisdiction may be defined separately in the applicable written agreement.

Questions about these Terms? Contact us at sales@ezfreight.eu.